Support plan for BookingFor


The support centre for BookingFor is accessible with your subscription at www.onlinesupport.it. You can also access the centre from your subscription dashboard by selecting Account subscription > Support

 

subscription that suits your needs.

Support archive

Our support archive is the place to start looking when you need answers to questions about the setup and general use of BookingFor. We update our archive on a daily basis in an effort to respond to your questions, but if you cannot find what you are looking for, please contact our staff by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

Basic support (Free Trial and Basic)

All subscriptions include our basic support package. This includes access to our Community Forum, documentation, tutorials and basic support by e-mail/ticket.

Support by E-mail/Ticket

You can obtain direct support through the support portal when you are logged in to your subscription account, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Response time: 10 hours or less
Period of coverage: (Mon-Fri) 9:00 - 20:00

Support via Online Chat

Support via Online Chat with a BookingFor support specialist is available with all subscriptions. The details of our online chat service are given here below.

Response time: ((Mon-Fri) 9:00 - 20:00

Priority Support Ticket (Standard)

When you subscribe to a Pro account, you will enjoy all of the benefits of our basic support package, but with considerably shorter response times when requests are sent using support emails or tickets.

Support by E-mail/Ticket

You can obtain direct support through the support portal when you are logged in to your subscription account, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Response time: 8 hours or less
Period of coverage: (Mon-Fri) 9:00 - 20:00

Basic phone support

Phone support is limited to 15 minutes for basic questions. Please contact us in advance with the details of the questions you wish to ask so we can manage your call efficiently. This will allow us to make the best possible use of the time that we dedicate to your call whilst providing you with the best possible support.

Phone: Only scheduled call
Call time: 15 minutes

Support via Online Chat

Support via Online Chat with a BookingFor support specialist is available with all subscriptions. The details of our online chat service are given here below.

Response time: (Mon-Fri) 9:00 - 20:00

Advanced Phone Support (Pro and Enterprise)

In addition to our Priority Support Ticket, Advanced Phone Support is available with the Pro and Enterprise subscriptions.

Support by E-mail/Ticket

You can obtain direct support through the support portal when you are logged in to your subscription account, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Response time: 4 hours or less
Period of coverage: (Mon-Fri) 9:00 - 20:00

Advanced phone support

You will need to schedule a call through the support portal and let us know what time would be convenient for us to connect with you. We recommend giving us advance information about the nature of the call so we can assign a member of staff who is best qualified to support your needs. Advanced phone support calls are limited to 30 minutes and issues of a more complex nature may be discussed.

Phone: Only scheduled call
Call time: 30 minutes

Period of coverage: (Mon-Fri) 9:00 - 20:00

Quick tip!

If your subscription does not include Advanced Phone Support and you would like to book some time with one of our BookingFor support staff, you can purchase support and assistance by the hour. Please contact us for further information.

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