Support plans for BookingFor
The Support Center for BookingFor is accessible from your subscription by logging in through www.onlinesupport.it. If you want you can also access it from the Dashboard of your subscription by following this process Account subscription> Support
We fully understand how important it is for your business to have adequate support. Our commitment is guaranteed to meet your needs and make sure every question will be answered. For this reason, each plan, including our free trial, is made available with a support package. We have tried to balance each subscription with an adequate and quality support plan. At the end of your trial period, remember to select a subscription that best suits your needs.
Support Archive
Our archivio assistenza it’s the place to start when you are looking for insights into the setup and general use of BookingFor. From day to day we will keep our archive updated to try to answer your questions but if you can’t find what you are looking for, please send an e-mail to our staff at this address support@bookingfor.com.
Basic Support (Free Trial and Basic)
All subscriptions come with our Basic support package. This includes access to our Community Forum, documentation, tutorials and Basic e-mail / ticket support.
E-mail / Ticket Support
You can get direct support through the support portal while logged in with your subscription account, or by email support@bookingfor.com.
Response time: 10 hours or less
Coverage period: (Mon-Fri) 9:00 – 20:00
Support via Online Chat
Support via Online Chat with a BookingFor Support Specialist is available for all subscriptions. Below are the details for our online chat service.
Response times: (Mon-Fri) 9:00 – 20:00
Priority Support Ticket (Standard)
By subscribing to a Pro account you will enjoy all the benefits of our basic support package, but with a significant reduction in response times when requests arrive via e-mail and ticket support.
E-mail / Ticket Support
You can get direct support through the support portal while logged in with your subscription account, or by email support@bookingfor.com.
Response time: 8 hours or less
Coverage period: (Mon-Fri) 9:00 – 20:00
Telephone Base Support
Telephone Support for Basic Questions is limited to 15 minutes. Please contact us in advance to schedule your call together, with details of the questions you want to ask us. This will allow us to make the most of the time we can dedicate to you and at the same time provide you with the best possible support.
Modality: Exclusively by telephone appointment
Call time: 15 minutes
Support via Online Chat
Support via Online Chat with a BookingFor Support Specialist is available for all subscriptions. Below are the details for our online chat service.
Response times: (Mon-Fri) 9:00 – 20:00
Advanced Telephone Support (Pro and Enterprise)
Along with our Priority Support Ticket, Advanced Phone Support is available on Pro and Enterprise subscriptions.
E-mail / Ticket Support
You can get direct support through the support portal while logged in with your subscription account, or by email support@bookingfor.com.
Response time: 4 hours or less
Coverage period: (Mon-Fri) 9:00 – 20:00
Advanced Telephone Support
You will need to schedule the call through the support portal and let us know a time that suits your needs so we can connect with you. We recommend that you anticipate the nature of the call ahead of time so that we can assign you the most appropriate resource for your needs. Advanced telephone support calls are limited to 30 minutes and can deal with more complex issues.
Modality: Exclusively by telephone appointment
Call time: 30 minutes
Response times: (Mon-Fri) 9:00 – 20:00
Quick tip!
If your subscription does not include Advanced Telephone Support, and you would like to book time with one of our BookingFor support agents, you can buy hours of assistance and support. Feel free to contact us for more information.
